Remote

Web Assistant’s Appointment Requests and Text Connect discussions, unlike phone calls, let you to react whenever it is convenient for you. So feel free to focus entirely on that new consumer who just strolled in.

Requests for Appointments

Your consumer now has scheduling control.
Anyone, anywhere, at any time, can shop online for anything. What makes you think that booking an appointment is any different? Appointment Requests allow your consumers to submit times that are convenient for them on your website, and you can confirm or offer another time through SMS.

Benefits:

32% of patients prefer to schedule appointments online.
For online scheduling, 50% of Millennials and Gen Xers said they’d switch providers.
When it comes to booking appointments, one out of every five people says waiting for an office to open is the most frustrating part.

Connect via Text
It’s only a text away from your office.
Customers are tethered to a website to talk with a representative using traditional online chat capabilities. Text Connect gives your clients more freedom by allowing them to start a text conversation whenever and wherever they want—night or day.

Benefits:

Mobile accounts for 50% of all talks.
In the last month, 47% of consumers have experienced a negative live chat encounter.
Only 21% of live chat requests are responded to.